KTSL News

The Truth about SaaS Help Desk Integration

Register to attend the webinar.

If you switch to a SaaS-based help desk, how tricky will it be to integrate with your other systems? What’s the truth behind all the myths about SaaS integration?

Join us for a 20-minute webinar with BMC experts Marc Ferrentino and Joe Schwartz, and learn about the best practices for SaaS integration. Find out how you can:

• Are you cloud ready? What does that mean?
• Alleviate the pain with out-of-the-box SaaS integrations
• Get more value from your existing business apps

Discover how SaaS integration can improve your overall IT efficiency. Simply complete the form to reserve your spot.

Event Date: 
Tuesday, March 13, 2012
4:00pm GMT

Register to attend the webinar.

Title: The Truth about SaaS Help Desk Integration

Speakers:
Joe Schwartz, Director, Service Support Solutions, BMC Software
Marc Ferrentino, CTO of SaaS, BMC Software

Regards

Keith Pound
KTSL 

 

Change Management in the Age of SaaS

Register to attend the webinar

How much control do you have to give up in a SaaS-based infrastructure? What can you do to manage change when the traditional roles and responsibilities no longer apply?

Join us for a 20-minute webinar with BMC experts Marc Ferrentino and Joe Schwartz, and get practical advice on managing change in a SaaS environment. Find out how you can:

• Reduce the risk of change with built-in best practices
• Track everything from configuration changes to software deployments
• Adopt new processes that support your SaaS application portfolio

 Explore what change management means in this new world of SaaS. Simply complete the form to reserve your spot.

Event Date:  
Thursday, February 16, 2012
4:00 p.m. GMT

Register to attend the webinar

Title: Change Management in the Age of SaaS

Speakers:
Joe Schwartz, Director, Service Support Solutions, BMC Software
Marc Ferrentino, CTO of SaaS, BMC Software

Regards

Keith Pound
KTSL

BMC Remedyforce Service Desk Wins THINKstrategies' Best of SaaS Showplace (BoSS) Award

Wellesley, Mass. - August 29, 2011 - THINKstrategies, Inc. the leading strategic consulting company focused on the business implications of the on-demand services market, announced today that BMC Remedyforce Service Desk has been named the latest winner of the Best of SaaS Showplace (BoSS) Awards program, which is aimed at promoting the measurable business benefits being delivered by today's Software-as-a-Service (SaaS) solutions.

Read more ....

Keith Pound
KTSL Limited 

BMC Remedyforce Exceeds 100 Customers in 300 Days

According to a recent press release, BMC Remedyforce Service Desk is the fastest growing SaaS platform, significantly outpacing competitve solutions.

Read more .....

Keith Pound
KTSL Limited 

Is This Thing On? You've Built a Cloud - Now What?

OK, so you're patting yourself on the back because you've built a cloud environment that's supposed to save money, be more efficient and avoids locking you into any one vendor.

Now its time to run the thing. Any ideas?

Sound familiar?

Join BMC Software and Red Hat discuss Day 2 and beyond in the upcoming webinar from the Building and Optimising Clouds series, "Is this thing on? Achieving operational excellence with your cloud.”

The webinar will cover guidence and best-practices that'll help you to gain the maximum benefits from your cloud, including:

• End-user experience management
• Capacity management
• Performance management

Interested? Register here

Title: Is this thing on? Achieving operational excellence with your cloud
Date: Wednesday, November 16, 2011
Time: 5:00 p.m. GMT
Speakers: Roy Ritthaler from BMC Software and Navin Thadini from Red Hat

Regards

Keith Pound
KTSL Limited 

 

How to reduce your service support costs quickly

If you're like most IT managers in a small or mid-sized company, you feel the pressures to increase services to your client base and roll out the latest innovations in support of their business initiatives. But you're also under pressure to optimise and reduce IT expenditures.

So, how do you balance the need to do more with the economic reality of spending less?

Watch the video
Learn about the cost saving benefits of a cloud-based service desk with the BMC Remedyforce Service Desk video demo.

Learn how a cloud-based help desk can:

• Reduce your IT expenditures
• Help you achieve ROI faster
• Let you focus on strategic initiatives
• Give you the latest innovations without the cost or hassle of upgrades

Do more with less
See how you can spend less time supporting infrastructure while improving business services and locking-in industry best practices and technical updates automatically. Upgrades and maintenance, as well as 24x7 availability and support are also included.

Watch now.

P.S. If you're even remotely considering a new service desk solution in the next year - moving up from a "starter" application or something homegrown - sign up for our free 30-day trial of BMC Remedyforce Service Desk and see how fast and easy it is.

I hope this is of interest. Please let me know if you have any immediate questions.

Best regards,

Keith Pound
KTSL Limited

Build a strong BSM foundation with BMC ADDM

The shift from managing technology to managing business services has the potential to bring huge benefits to any organisation, including improved service levels and minimised risks. The problem is how to get started?

You need to find out what you've got and then try and map out how its all related. BMC Software's Atrium Discovery & Dependancy Mapping solves this problem and the webinar on November 10th will cover this topic in some detail.

Register here

Best regards,

Keith Pound
KTSL Limited

New help desk white paper from salesforce.com

Is your small or medium-size business using an outdated and underpowered help desk tool?

Download the "Six Advantages of a Cloud-Based Help Desk for Small to Midsize Businesses".

This informative paper, written by salesforce.com the leader in cloud computing, outlines six advantages of a cloud-based help desk and includes an overview of the new BMC Remedyforce Service Desk.

Read more about making your IT help desk faster and more efficient with the white paper Benefits of an ITIL Help Desk in the Cloud: A New ITIL Solution for Small-to-Medium Businesses.

A cloud-based help desk is the perfect alternative to old fashion enterprise help desk solutions:

• Low monthly subscription - Requires no expensive hardware or software
• Easy to get up and running - Eliminates lengthy installation and configuration
• Safe and secure - Security safeguards comparable to enterprise solutions
• Built in disaster recovery - Protects data from physical infrastructure damage

Read the white paper to learn more about the advantages of running your IT help desk in the cloud.

Download the white paper.

P.S. If you're even remotely considering a new service desk solution in the next year - moving up from a "starter" application or something homegrown - sign up for our free 30-day trial of BMC Remedyforce Service Desk and see how fast and easy it is.

I hope this is of interest. Please let me know if you have any immediate questions.

Best regards,

Keith Pound
KTSL Limited

Easy Upgrades – Service Desk in the Cloud

Why should you move your help desk to the Cloud?

Join IDC, salesforce.com and BMC Software to learn what is driving the move to the cloud and how you can boost your help desks productivity and improve customer satisfaction while driving down support costs. In this on-demand webcast, you'll also learn why IDC believes that cloud computing is one of the most transformative developments in the last 20 years.

Featured speakers include:

• Stephen Hendrick, Group VP from IDC
• Chad Haftorson, Principal Product Manager, BMC Software
• Andrew Leigh, Director, Force.com Product Marketing, salesforce.com

Watch the recorded webinar. (Registration required)

P.S. If you're even remotely considering a new service desk solution in the next year - moving up from a "starter" application or something homegrown - sign up for our free 30-day trial of BMC Remedyforce Service Desk and see how fast and easy it is.

Best regards,

Keith Pound
KTSL Limited

Upgrade to BMC Control-M

Many CA-AutoSys customers are struggling to upgrade their existing AutoSys implementation to R11.x due to the complexity of the new architecture and the expense of bringing people in to perform the upgrade.

This video shows an alternative upgrade path to BMC Control-M that’s much easier, quicker, and cheaper than taking the AutoSys upgrade route.

See the video here.

Keith Pound
KTSL Limited