KTSL News

Intro to Alert Management Webinar & Product Demo

Learn about KTSL partner AlarmPoint's Alert Management Platform and Watch the Product in Action

Now, more than ever, organisations are feeling the pressure to do more with less while still accelerating core ITIL processes, reducing IT operations costs, and improving operational effectiveness. Alert Management can help companies combat the pressures of business initiatives by accurately and efficiently targeting and delivering critical service delivery and service support notifications before they affect the business.

Join AlarmPoint for this 30 minute webinar and product demonstration featuring an introduction to Alert Management, a space being defined by Gartner as "the critical missing link in the transformation of ITSM..."

Register now and learn how Alert Management can accelerate IT response time by up to 80%, allowing you to reallocate headcount and streamline Incident, Change and Service Management processes. In addition, see how AlarmPoint provides: 

• Real-time, actionable information delivery and mobile application access 
• Two-way communication via any mobile device, giving mobile enabling faster resolution 
• Targeted, role-specific alerts, eliminating overwhelming mass emails & minimising impact 
• Self-service role-specific scheduling capabilities, enabling real-time assignment & escalation 

Event: Intro to Alert Management Webinar and Product Demo

Date: Thursday, July 30th, 2009 

Time: 10:00 am BST 

Duration: 30 minutes 

Register here

Keith Pound

KTSL Limited

Podcast - Capacity Management for Distributed Environments

Most think of capacity management as a mainframe discipline, but new technologies have made it valid for distributed environments as well. Whether you have a formal process in place or are just getting started, this podcast will help you optimise the delivery of capacity management in your organisation.

Listen here

Keith Pound

KTSL Limited

Updated - Additional Connect with BMC Service Assurance Workshop date announced

I am pleased to invite you to join me at a Business Service Management for IT Operations workshopfor proactively managing your physical and virtual IT environments using the latest BMC solutions. There are two three dates available - 25th June (full), 7th July (full) and 22nd September 2009. All events run from 9:30am until 4:30pm and will be help at BMC Software, Vicarage Road, Egham, TW20 9JY.

The workshop will cover:

Cross-Platform Monitoring Consolidation: Learn what's new in the BMC Application Performance & Analytics solution and how BMC simplifies consolidation of monitoring data from physical and virtual environments and supports cross-platform operating systems, databases, applications and business services. In addition, you will see how the solution can integrate with BMC and 3rd party monitoring solutions.

Intelligent and Predictive Alerts: Learn how BMC solutions identify abnormalities and reduce potential outages by using dynamic thresholds, intelligent baselines and filters. Learn how ProactiveNet uses an automated learning, self-configuring and predictive approach for problem detection before customers are impacted.

Problem Analysis and Diagnostics: Learn how the BMC ProactiveNet solution reduces the mean-time-to-repair by identifying the source of an outage and delivers probable cause analysis to the right people. Also learn how the BMC Event and Impact solution can be leveraged to start investigation of prioritised business services.

Planning Virtual and Physical Environments: Learn how BMC Capacity Management Essentials can be used to maximise utilisation of current infrastructure and determine candidates for virtualisation.

This hands-on workshop provides an opportunity to experience the power of integrated Proactive Management solutions for enhancing management of your IT Operations. We will review the solution design, architecture and how BMC can assist in quicker implementations and return on investment.

I hope that you and your colleagues will be able to join me at this event.

To register and find out more please visit http://egham-service-assurance-workshop.engagebmc.com/welcome.aspx

Keith Pound
KTSL Limited

KTSL Entertain at Gordon Ramsay's maze Restaurant

KTSL hosted the "maze View" table at Gordon Ramsay's maze restaurant yesterday evening.

This private dining table is attached to the kitchen and the evening included a guided tour of what must be the hottest workplace in the country outside of a steel foundry.

  

 

Keith Pound

KTSL Limited

Alert Management Webinar & Product Demo

Learn about KTSL partner AlarmPoint's Alert Management Platform and Watch the Product in Action

Now, more than ever, organisations are feeling the pressure to do more with less while still accelerating core ITIL processes, reducing IT operations costs, and improving operational effectiveness. Alert Management can help companies combat the pressures of business initiatives by accurately and efficiently targeting and delivering critical service delivery and service support notifications before they affect the business.

Join AlarmPoint for this 30 minute webinar and product demonstration featuring an introduction to Alert Management, a space being defined by Gartner as "the critical missing link in the transformation of ITSM..."

Register now and learn how Alert Management can accelerate IT response time by up to 80%, allowing you to reallocate headcount and streamline Incident, Change and Service Management processes. In addition, see how AlarmPoint provides: 

• Real-time, actionable information delivery and mobile application access 
• Two-way communication via any mobile device, giving mobile enabling faster resolution 
• Targeted, role-specific alerts, eliminating overwhelming mass emails & minimizing impact 
• Self-service role-specific scheduling capabilities, enabling real-time assignment & escalation 

Event: Intro to Alert Management Webinar and Product Demo

Date: Thursday, June 25th, 2009 

Time: 10:00 am BST 

Duration: 30 minutes 

Register here

Keith Pound

KTSL Limited

Gartner positions BMC CONTROL-M in Leaders Quadrant

The 2009 Gartner Job Scheduling Magic Quadrant has just been released, and BMC CONTROL-M is positioned in the Leaders quadrant. The report compares key vendors in the job scheduling marketplace based on their strategic vision and ability to execute.

Read the full report today

Keith Pound

KTSL Limited

EDF Energy Relies on BMC Software to Manage Power Distribution to 5.5 Million UK Homes and Businesses

Few services are more critical than the energy we depend on to power our homes and businesses. More than 5.5 million customers rely on EDF Energy to do far more than just keep the lights on.

Find out why EDF calls BMC CONTROL-M "a critical component of our IT estate."

Read more

Keith Pound

KTSL Limited

Connect with BMC Service Assurance Workshop

I am pleased to invite you to join me at a Business Service Management for IT Operations workshop for proactively managing your physical and virtual IT environments using the latest BMC solutions. There are two dates available - 25th June or 7th July. Both events run from 9:30am until 4:30pm and will be help at BMC Software, Vicarage Road, Egham, TW20 9JY.

The workshop will cover:

Cross-Platform Monitoring Consolidation: Learn what's new in the BMC Application Performance & Analytics solution and how BMC simplifies consolidation of monitoring data from physical and virtual environments and supports cross-platform operating systems, databases, applications and business services. In addition, you will see how the solution can integrate with BMC and 3rd party monitoring solutions.

Intelligent and Predictive Alerts: Learn how BMC solutions identify abnormalities and reduce potential outages by using dynamic thresholds, intelligent baselines and filters. Learn how ProactiveNet uses an automated learning, self-configuring and predictive approach for problem detection before customers are impacted.

Problem Analysis and Diagnostics: Learn how the BMC ProactiveNet solution reduces the mean-time-to-repair by identifying the source of an outage and delivers probable cause analysis to the right people. Also learn how the BMC Event and Impact solution can be leveraged to start investigation of prioritised business services.

Planning Virtual and Physical Environments: Learn how BMC Capacity Management Essentials can be used to maximise utilisation of current infrastructure and determine candidates for virtualisation.

This hands-on workshop provides an opportunity to experience the power of integrated Proactive Management solutions for enhancing management of your IT Operations. We will review the solution design, architecture and how BMC can assist in quicker implementations and return on investment.

I hope that you and your colleagues will be able to join me at this event.

To register and find out more please visit http://egham-service-assurance-workshop.engagebmc.com/welcome.aspx

Keith Pound
KTSL Limited

Three IT Strategies You Need to Beat the Competition

Right now, your competitors are slashing their IT budgets -- indiscriminately. Don’t make hasty cost reductions. When the economy recovers, ensure your IT department is poised for growth. Join Glenn O’Donnell, senior analyst at Forrester, and Jim Grant, BMC Software senior VP of Strategy, as they discuss three strategies for reducing spending on IT vendors, consolidating service desks, and automating the data centre.

Date: June 11th at 4pm (BST)

Register now

Keith Pound
Account Director
KTSL Limited

More SDITS 09 Photos