Houston, July 2, 2008
– BMC Software (NYSE: BMC) today announced that Groupe Danone, one of
the world’s largest and most successful food companies, has fully
implemented BMC’s IT Service Management (ITSM) offering, a key piece of
Business Service Management (BSM). “Danone has been dramatically upgrading our IT infrastructure,
including the roll-out of a new global SAP ERP solution,” said Michael
Kollig, Danone’s Chief Information Officer for Northern, Eastern and
Central Europe. “There was an urgent need for the BMC ITSM service desk
solution to be in place quickly to provide ITIL-based, best practice
process support for this environment. We believe in the BSM approach,
and BMC’s out-of-the-box solution integration and close alignment to
ITIL methodology meant that deployment time for the project was reduced
from 18 months to six months — a 66 percent time saving — and, at the
same time, supported ITIL best practices and therefore mitigated
against risk.” Keith Pound
Sales & Marketing Director
KTSL Limited
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