KTSL News

How to reduce your service support costs quickly

If you're like most IT managers in a small or mid-sized company, you feel the pressures to increase services to your client base and roll out the latest innovations in support of their business initiatives. But you're also under pressure to optimise and reduce IT expenditures.

So, how do you balance the need to do more with the economic reality of spending less?

Watch the video
Learn about the cost saving benefits of a cloud-based service desk with the BMC Remedyforce Service Desk video demo.

Learn how a cloud-based help desk can:

• Reduce your IT expenditures
• Help you achieve ROI faster
• Let you focus on strategic initiatives
• Give you the latest innovations without the cost or hassle of upgrades

Do more with less
See how you can spend less time supporting infrastructure while improving business services and locking-in industry best practices and technical updates automatically. Upgrades and maintenance, as well as 24x7 availability and support are also included.

Watch now.

P.S. If you're even remotely considering a new service desk solution in the next year - moving up from a "starter" application or something homegrown - sign up for our free 30-day trial of BMC Remedyforce Service Desk and see how fast and easy it is.

I hope this is of interest. Please let me know if you have any immediate questions.

Best regards,

Keith Pound
KTSL Limited

Build a strong BSM foundation with BMC ADDM

The shift from managing technology to managing business services has the potential to bring huge benefits to any organisation, including improved service levels and minimised risks. The problem is how to get started?

You need to find out what you've got and then try and map out how its all related. BMC Software's Atrium Discovery & Dependancy Mapping solves this problem and the webinar on November 10th will cover this topic in some detail.

Register here

Best regards,

Keith Pound
KTSL Limited

New help desk white paper from salesforce.com

Is your small or medium-size business using an outdated and underpowered help desk tool?

Download the "Six Advantages of a Cloud-Based Help Desk for Small to Midsize Businesses".

This informative paper, written by salesforce.com the leader in cloud computing, outlines six advantages of a cloud-based help desk and includes an overview of the new BMC Remedyforce Service Desk.

Read more about making your IT help desk faster and more efficient with the white paper Benefits of an ITIL Help Desk in the Cloud: A New ITIL Solution for Small-to-Medium Businesses.

A cloud-based help desk is the perfect alternative to old fashion enterprise help desk solutions:

• Low monthly subscription - Requires no expensive hardware or software
• Easy to get up and running - Eliminates lengthy installation and configuration
• Safe and secure - Security safeguards comparable to enterprise solutions
• Built in disaster recovery - Protects data from physical infrastructure damage

Read the white paper to learn more about the advantages of running your IT help desk in the cloud.

Download the white paper.

P.S. If you're even remotely considering a new service desk solution in the next year - moving up from a "starter" application or something homegrown - sign up for our free 30-day trial of BMC Remedyforce Service Desk and see how fast and easy it is.

I hope this is of interest. Please let me know if you have any immediate questions.

Best regards,

Keith Pound
KTSL Limited

Easy Upgrades – Service Desk in the Cloud

Why should you move your help desk to the Cloud?

Join IDC, salesforce.com and BMC Software to learn what is driving the move to the cloud and how you can boost your help desks productivity and improve customer satisfaction while driving down support costs. In this on-demand webcast, you'll also learn why IDC believes that cloud computing is one of the most transformative developments in the last 20 years.

Featured speakers include:

• Stephen Hendrick, Group VP from IDC
• Chad Haftorson, Principal Product Manager, BMC Software
• Andrew Leigh, Director, Force.com Product Marketing, salesforce.com

Watch the recorded webinar. (Registration required)

P.S. If you're even remotely considering a new service desk solution in the next year - moving up from a "starter" application or something homegrown - sign up for our free 30-day trial of BMC Remedyforce Service Desk and see how fast and easy it is.

Best regards,

Keith Pound
KTSL Limited