I am pleased to invite all KTSL customers to the latest in the successful series of breakfast briefings on 9th February organised by iCore Limited (www.icore-ltd.com)
This briefing will take the form of a series of presentations from experienced iCore clients who have successfully implemented IT Service Management in their organisations, looking at the approach, the challenges, the successes and the benefits of developing the service management capability and maturity.
This will provide an opportunity for attendees to hear about the experience of two different organisations of differing size and complexity that have successfully been implementing IT Service Management. The briefing will also include an open discussion with the attendees to explore who is considering implementing IT Service Management within their organisation and what challenges do they face.
Proposed Audience: Chief Operating Officers, Chief Technology Officers, Chief Information Officers, Service Directors, Service Delivery Managers, Service Operations, Project Managers, Governance and Risk Teams
Schedule:
08:15 – Arrival for Coffee and Danish
08:30 – Introduction – Steve Ingall, Head of Consultancy, iCore Ltd
08:40 – Show of hands and quick discussion on current ITSM challenges
08:50 – Implementing Service Delivery at GDF Suez – Jerry Bradley, Head of IT Services, GDF Suez
Jerry will outline the approach taken by GDF Suez to move the Service Delivery Team at GDF Suez from virtually zero to now a recognised value add for the business. Jerry will talk about the approach that was taken and the focus on adding value throughout the programme.
Followed by a Q&A session
09:20 – Implementing IT Service Management in a dynamic, high-tech organisation – Jim Hennigan, Practice Director at Xceed (formerly CTO at Eckho plc)
This session will look at how an ‘Agile Approach’ can be taken to implementing IT Service Management within your organisation and how a pragmatic and prioritised plan will help to deliver the benefits, regardless of the size of your operation.
Followed by a Q&A session
09:50 – Closing Steve Ingall, Head of Consultancy, iCore Ltd
10:00 – Networking Session with Coffee and Breakfast Sandwiches
10:30 – Close
About the venue: 60 Lombard Street, once the London headquarters of Lloyds Bank, set right in the heart of the Square Mile.
Directions:
Nearest Underground Station: Bank (Exit 5)
Nearest Mainline Stations: Liverpool St, Cannon St. and London Bridge.
Attendance will be by invitation only and you can receive an invitation by contacting iCore at info@icore-ltd.com or by telephoning 020 7464 8883.
I look forward to meeting you on the
Regards
Keith Pound
KTSL Limited
