KTSL News

Finding the Relevance in Relevance Engines

KTSL partner, xMatters and relevance engines were featured in an article on CIO Update earlier in the week.

The article, titled, “Finding the Relevance in Relevance Engines,” focuses primarily on relevance engines and brings in a competitor as well as analyst validation.

The article includes several xMatters customer examples of how relevance engine technology is being used to good effect by Sprint Nextel, Denver International Airport, Thomson Reuters, and “a large grocery chain.”

Read the article online here

Best regards,
Keith Pound

KTSL Partner xMatters Featured In Computing UK

KTSL partner xMatters' (previously AlarmPoint) relevance engine technology will enable Thomson Reuters to send relevant messages to individuals working in financial markets.

"A relevance engine is almost the inverse of a search engine,” explained Troy McAlpin, CEO at xMatters. “When information is available for something that you’ve asked for, something that matters to you, it finds you in a way that you expect or need it.”

The engine will be used in Thomson Reuters messaging and web services. It will send relevant and timely messages to the appropriate members of the company’s 25,000 user base.

Read the original article online

Keith Pound
KTSL Limited

About xMatters: xMatters makes relevance engines that connect people with what they need to know, at the exact moment they need to know it – so they can act quickly and intelligently to move their business forward. It’s a simple concept, but it means different things to different people depending on what role they play within an organization. Whatever your role, we’ll help you determine what matters most to you and your customers, and provide a relevance engine that makes your products and services more valuable than ever.

 

New Webinars from AlarmPoint Systems

KTSL partner AlarmPoint Systems is hosting two complimentary webinars in April that will cover how increasing the relevance of Service Management also leads to additional funding, achievement and contribution to the goals of your organisation.

Many service support organisations struggle with how to automate mundane tasks, increase ticket closure rates and prevent escalations. Find out how organisations can implement five leading best practices to increase the relevance of the support function and ultimately reduce costs and increase satisfaction.

The dates are:

Topic: Increasing the Relevance of IT Service Management
Date: Wednesday, April 7, 2010
Time: 4:00pm BST
Register here.

Topic: Drive Business Alignment: 4 Best Practices to Increase the Relevance of IT Across the Business
Date: Wednesday, April 21, 2010
Time: 4:00pm BST
Register here.

Keith Pound

KTSL Limited