KTSL News

KTSL to Host Proactive Event Management Breakfast

KTSL are hosting an executive breakfast briefing about proactive event management on Thursday 12th November at the Royal Institute of British Architects HQ in London, from 9 until 11am.

This informal and interactive breakfast will dive deep into understanding how a real-time analytics solution can detect performance abnormalities in the IT environment, deliver early warning of degrading performance and reduce the time from detection to resolution.

The main speaker is Atul Garg, who is the head of BMC Software's Service Assurance Business Unit. He was previously co-founder & Chief Technology Officer of ProactiveNet, Inc., which was acquired by BMC Software in June 2007. ProactiveNet is now a strategic part of BMC’s Business Service Management solutions.

Atul has over 25 years of technical and senior management experience in networking and network management with prior experience at Hewlett-Packard, Bay Networks/Nortel, and TCSI. At Hewlett-Packard, Atul was one of the principal architects of HP OpenView. He holds six patents on intelligent algorithms for network and systems management.

By attending this event, you will learn how to:

• Predict problems before they arise
• Measure service level compliance 
• Prioritise errors based on business need 
• Automate the gap between problem detection and resolution processes
• Reduce event "noise"  

Please call Tracey Blunsdon on 0845 034 8000 if you would like to attend. Spaces are limited, so please reply as soon as possible to reserve your place.

I hope that you will be able to join us.

Keith Pound
KTSL Limited

Intro to Alert Management Webinar & Product Demo

Learn about KTSL partner AlarmPoint's Alert Management Platform and Watch the Product in Action

Now, more than ever, organisations are feeling the pressure to do more with less while still accelerating core ITIL processes, reducing IT operations costs, and improving operational effectiveness. Alert Management can help companies combat the pressures of business initiatives by accurately and efficiently targeting and delivering critical service delivery and service support notifications before they affect the business.

Join AlarmPoint for this 30 minute webinar and product demonstration featuring an introduction to Alert Management, a space being defined by Gartner as "the critical missing link in the transformation of ITSM..."

Register now and learn how Alert Management can accelerate IT response time by up to 80%, allowing you to reallocate headcount and streamline Incident, Change and Service Management processes. In addition, see how AlarmPoint provides: 

• Real-time, actionable information delivery and mobile application access 
• Two-way communication via any mobile device, giving mobile enabling faster resolution 
• Targeted, role-specific alerts, eliminating overwhelming mass emails & minimising impact 
• Self-service role-specific scheduling capabilities, enabling real-time assignment & escalation 

Event: Intro to Alert Management Webinar and Product Demo

Date: Thursday, July 30th, 2009 

Time: 10:00 am BST 

Duration: 30 minutes 

Register here

Keith Pound

KTSL Limited

Updated - Additional Connect with BMC Service Assurance Workshop date announced

I am pleased to invite you to join me at a Business Service Management for IT Operations workshopfor proactively managing your physical and virtual IT environments using the latest BMC solutions. There are two three dates available - 25th June (full), 7th July (full) and 22nd September 2009. All events run from 9:30am until 4:30pm and will be help at BMC Software, Vicarage Road, Egham, TW20 9JY.

The workshop will cover:

Cross-Platform Monitoring Consolidation: Learn what's new in the BMC Application Performance & Analytics solution and how BMC simplifies consolidation of monitoring data from physical and virtual environments and supports cross-platform operating systems, databases, applications and business services. In addition, you will see how the solution can integrate with BMC and 3rd party monitoring solutions.

Intelligent and Predictive Alerts: Learn how BMC solutions identify abnormalities and reduce potential outages by using dynamic thresholds, intelligent baselines and filters. Learn how ProactiveNet uses an automated learning, self-configuring and predictive approach for problem detection before customers are impacted.

Problem Analysis and Diagnostics: Learn how the BMC ProactiveNet solution reduces the mean-time-to-repair by identifying the source of an outage and delivers probable cause analysis to the right people. Also learn how the BMC Event and Impact solution can be leveraged to start investigation of prioritised business services.

Planning Virtual and Physical Environments: Learn how BMC Capacity Management Essentials can be used to maximise utilisation of current infrastructure and determine candidates for virtualisation.

This hands-on workshop provides an opportunity to experience the power of integrated Proactive Management solutions for enhancing management of your IT Operations. We will review the solution design, architecture and how BMC can assist in quicker implementations and return on investment.

I hope that you and your colleagues will be able to join me at this event.

To register and find out more please visit http://egham-service-assurance-workshop.engagebmc.com/welcome.aspx

Keith Pound
KTSL Limited

Connect with BMC Service Assurance Workshop

I am pleased to invite you to join me at a Business Service Management for IT Operations workshop for proactively managing your physical and virtual IT environments using the latest BMC solutions. There are two dates available - 25th June or 7th July. Both events run from 9:30am until 4:30pm and will be help at BMC Software, Vicarage Road, Egham, TW20 9JY.

The workshop will cover:

Cross-Platform Monitoring Consolidation: Learn what's new in the BMC Application Performance & Analytics solution and how BMC simplifies consolidation of monitoring data from physical and virtual environments and supports cross-platform operating systems, databases, applications and business services. In addition, you will see how the solution can integrate with BMC and 3rd party monitoring solutions.

Intelligent and Predictive Alerts: Learn how BMC solutions identify abnormalities and reduce potential outages by using dynamic thresholds, intelligent baselines and filters. Learn how ProactiveNet uses an automated learning, self-configuring and predictive approach for problem detection before customers are impacted.

Problem Analysis and Diagnostics: Learn how the BMC ProactiveNet solution reduces the mean-time-to-repair by identifying the source of an outage and delivers probable cause analysis to the right people. Also learn how the BMC Event and Impact solution can be leveraged to start investigation of prioritised business services.

Planning Virtual and Physical Environments: Learn how BMC Capacity Management Essentials can be used to maximise utilisation of current infrastructure and determine candidates for virtualisation.

This hands-on workshop provides an opportunity to experience the power of integrated Proactive Management solutions for enhancing management of your IT Operations. We will review the solution design, architecture and how BMC can assist in quicker implementations and return on investment.

I hope that you and your colleagues will be able to join me at this event.

To register and find out more please visit http://egham-service-assurance-workshop.engagebmc.com/welcome.aspx

Keith Pound
KTSL Limited

KTSL To Exhibit At The Service Desk & IT Support Show, 28-29 April

KTSL will be on stand 514 at the Service Desk & IT Support Show at Earls Court on the 28th and 29th April.

We will be headlining our Service Desk as a Service product, which provides our customers with a cost-effective service desk with no up-front investment.

We look forward to meeting you at the show.

Keith Pound
Sales & Marketing Director
KTSL Limited

KTSL ProactiveNet Analytics Workshop invitation

Further to my recent announcement to tell you that KTSL are authorised as the sole BMC Software partner in EMEA permitted to sell, implement and support the BMC ProactiveNet Analytics suite of tools, I am pleased to confirm that we have arranged a half-day Workshop for Thursday 19th March at BMC Software, Egham.

At the seminar you will learn how BMC ProactiveNet Analytics detects performance abnormalities in IT environments, providing an early warning of impending performance problems and reducing the time from problem detection to problem resolution.

Agenda

• Overview of BMC ProactiveNet Analytics
• Demonstration
• KTSL customer case study
• Implementation case study
• Lunch & depart

We'll aim to start at 9:30 and finish with lunch around noon.

More information about BMC ProactiveNet Analytics, including downloadable data sheets and white papers, can be found on our website www.ktsl.com/pnet.html

I hope that this is of interest. Please register here.

Keith Pound
Sales & Marketing
KTSL Limited

On-demand Webinar Available - "Improving Event Resolution"

Find out how you can reach your Business Service Management (BSM) goals by integrating and automating event resolution.

View this on-demand Webinar and learn how real-time network operational and performance events from Entuity's Eye of the Storm helps BMC Event Manager automate and optimise your BSM strategies by:

• Integrating "network forensics" into your event management solution
• Improving proactive incident and problem management with real-time dashboards and historical trend reports, identifying network issues before they impact end users
• Consolidating your IT management by incorporating real-time network data processing through BMC Event Manager.

Together, Entuity Eye of the Storm and BMC Event Manager improve correlation, escalation, and handling of events for more efficient event resolution.

Click here to register

Keith Pound
Sales & Marketing Director
KTSL Limited

The Business Case for Software Inventory Management

An IT Asset Management Webinar Presented by Forrester and BDNA

Date: Tuesday, July 15th
Time: 4pm BST
Duration: 1 hour

The software licensing process is fraught with uncertainty and risk: uncertainty about exact entitlements, the risk of audits and excess spending, and the lack of information in implementing strategic sourcing initiatives. Uncertainty almost always works in the software vendor’s favour.

By arming themselves with complete and accurate information, most companies can:

• Reduce software spending
• Mitigate the risk of vendor audits and non-compliance
• Standardise vendors and products

In this webinar, Forrester analyst Peter O’Neill and BDNA CEO Ray Homan describe how to build a business case for better software inventory management, how to gain the information you need, and how to leverage that insight to its fullest advantage.

Register here

KTSL, BMC and Entuity Webinar - June 26th at 5pm

Improved Event Resolution Efficiency Leads to BSM Success Webinar - June 26^th 2008 at 5pm

Find out how you can reach your Business Service Management (BSM) goals by integrating and automating event resolution.

Join this Webinar and learn how real-time network operational and performance events from Entuity's Eye of the Storm helps BMC Event Manager automate and optimize your BSM strategies by:

• Integrating "network forensics" into your event management solution
• Incorporating a broad range of detailed network device performance and operational thresholds to improve event resolution
• Improving proactive incident and problem management with real-time dashboards and historical trend reports, identifying network issues before they impact end users
• Consolidating your IT management by incorporating real-time network data processing through BMC Event Manager

Together, Entuity's Eye of the Storm and BMC Event Manager improve correlation, escalation, and handling of events for more efficient event resolution. Don't miss this webinar on June 26^th to learn more.

This Webinar will be recorded, so if the start is a litle late for you please let us know and we will arrange a private viewing when it becomes available.    

Register here or take a look at our website for more information.

BMC Software, IDS & VMware Join Forces

Maximise the Value of Virtualisation, July 8th 2008, St. Paul's Cathedral, London

This event will be hosted by BMC Software and include speakers from IDS and VMware

Managing the Virtual Infrastructure

Although you know about the performance and cost advantages of virtualisation, you may not be sure how to successfully make the transition from physical to virtual management. You are not alone, many people in your position ask:

• Is a virtual infrastructure right for us?
• Do we have the right know-how and vendor support?
• How do we connect physical and virtual assets?
• How do we ensure performance, availabilty and capability?

Please join IDC, BMC and VMware at this exclusive live event to get the answers to these questions and more. It's complimentary and includes both breakfast and lunch.

Register here