KTSL News

BMC Remedyforce Exceeds 100 Customers in 300 Days

According to a recent press release, BMC Remedyforce Service Desk is the fastest growing SaaS platform, significantly outpacing competitve solutions.

Read more .....

Keith Pound
KTSL Limited 

Analyst Firm Ovum Endorses Hitachi ID Service and Identity and Access Management Solutions

KTSL partner Hitachi ID Systems earned an "impressive" review by analysts Ovum for its Identity & Access Management capabilities.

The findings, published in a recent report, rank Hitachi ID highly among much larger competitors. In particular, Ovum cited Hitachi ID's robust technology and first-class customer support as reasons that organisations should consider solutions from Hitachi ID.

In the report, "Decision Matrix: Selecting an Identity & Access Management Vendor," Ovum identified key capabilities of identity management vendors and products, to help organisations select the most appropriate solutions. Decision factors included technology, reputation, market presence and customer service.

The report can be downloaded by registering here. (external link)

Keith Pound
KTSL Limited 

Finding the Relevance in Relevance Engines

KTSL partner, xMatters and relevance engines were featured in an article on CIO Update earlier in the week.

The article, titled, “Finding the Relevance in Relevance Engines,” focuses primarily on relevance engines and brings in a competitor as well as analyst validation.

The article includes several xMatters customer examples of how relevance engine technology is being used to good effect by Sprint Nextel, Denver International Airport, Thomson Reuters, and “a large grocery chain.”

Read the article online here

Best regards,
Keith Pound

KTSL Partner xMatters Featured In Computing UK

KTSL partner xMatters' (previously AlarmPoint) relevance engine technology will enable Thomson Reuters to send relevant messages to individuals working in financial markets.

"A relevance engine is almost the inverse of a search engine,” explained Troy McAlpin, CEO at xMatters. “When information is available for something that you’ve asked for, something that matters to you, it finds you in a way that you expect or need it.”

The engine will be used in Thomson Reuters messaging and web services. It will send relevant and timely messages to the appropriate members of the company’s 25,000 user base.

Read the original article online

Keith Pound
KTSL Limited

About xMatters: xMatters makes relevance engines that connect people with what they need to know, at the exact moment they need to know it – so they can act quickly and intelligently to move their business forward. It’s a simple concept, but it means different things to different people depending on what role they play within an organization. Whatever your role, we’ll help you determine what matters most to you and your customers, and provide a relevance engine that makes your products and services more valuable than ever.

 

Hear How A KTSL Customer Implemented BSM

Hear directly from the architect of one of the world’s most comprehensive BSM implementations. In this recorded Webcast, Amanda Flynn - Enterprise Architect, Xchanging, shares the results of Xchanging’s Business Service Management with proactive IT operations implementation.

Listen now to hear more about Xchanging’s Business Service Management solution including:

• Enterprise Architecture, Service and the BSM Approach 
• Lessons learnt along the enterprise architecture journey 
• BMC ProactiveNet Performance Management to automatically measure and report performance against SLA’s 
• BMC Bladelogic to manage, control, and enforce configuration changes – cutting deployment time from nearly 8 hours to just 15 minutes 
• BMC Event Manager to detect and resolve potential problems before they impact IT services 
• Hear directly about the real lessons learned for enhancing customer service, improving service availability and performance of critical systems

View the Webcast

Keith Pound
KTSL Limited

AlarmPoint 4.1 Released

KTSL partner AlarmPoint is pleased to announce Version 4.1, highlighting performance reporting capabilities which allow enterprises to identify and measure bottlenecks in critical business processes, enabling optimal efficiency for managers, groups and users.

Download the press release.

Keith Pound
KTSL Limited

EYE Enterprise 2010 Wins its First award in 2010!

KTSL would like to congratulate Entuity for winning the Network Products Guide 2010 Products Innovation Award.

Read the press release here.

Keith Pound
KTSL Limited

Virtual Conference: Learn Proven Best Practices Without Leaving Your Office

Hear featured speaker David Williams from Gartner, industry leaders from Cisco, Dell, NetApp, and Amazon Web Services, and customers as they share IT management best practices. Access our extensive library on topics such as data centre automation, ITIL implementation, virtualisation, Cloud computing and more.

Attend this on-demand event now. (Registration required)

Keith Pound
KTSL Limited

Compliance is the Second Most Important IT Initiative in 2010. What's #1?

29% of respondents to Tech Target’s recent survey cited regulatory compliance as a critical IT initiative in 2010. See this year’s leading initiative, along with other popular priorities, in BMC Software's “Top Areas of Focus Through 2010” report.

Read it today

Keith Pound
KTSL Limited

Maximising the Value of Governance, Risk and Compliance

IT organisations that lack a mature, automated approach to managing GRC often find themselves fighting more fires and throwing more cash at their compliance projects than they ever imagined.

Learn how CIOs are maximising the value from GRC initiatives using a systemic, business-aligned approach to management.

Download the white paper now.

Keith Pound
KTSL Limited