KTSL News

KTSL to Host Proactive Event Management Breakfast

KTSL are hosting an executive breakfast briefing about proactive event management on Thursday 12th November at the Royal Institute of British Architects HQ in London, from 9 until 11am.

This informal and interactive breakfast will dive deep into understanding how a real-time analytics solution can detect performance abnormalities in the IT environment, deliver early warning of degrading performance and reduce the time from detection to resolution.

The main speaker is Atul Garg, who is the head of BMC Software's Service Assurance Business Unit. He was previously co-founder & Chief Technology Officer of ProactiveNet, Inc., which was acquired by BMC Software in June 2007. ProactiveNet is now a strategic part of BMC’s Business Service Management solutions.

Atul has over 25 years of technical and senior management experience in networking and network management with prior experience at Hewlett-Packard, Bay Networks/Nortel, and TCSI. At Hewlett-Packard, Atul was one of the principal architects of HP OpenView. He holds six patents on intelligent algorithms for network and systems management.

By attending this event, you will learn how to:

• Predict problems before they arise
• Measure service level compliance 
• Prioritise errors based on business need 
• Automate the gap between problem detection and resolution processes
• Reduce event "noise"  

Please call Tracey Blunsdon on 0845 034 8000 if you would like to attend. Spaces are limited, so please reply as soon as possible to reserve your place.

I hope that you will be able to join us.

Keith Pound
KTSL Limited

KTSL Entertain at Gordon Ramsay's maze Restaurant

KTSL hosted the "maze View" table at Gordon Ramsay's maze restaurant yesterday evening.

This private dining table is attached to the kitchen and the evening included a guided tour of what must be the hottest workplace in the country outside of a steel foundry.

  

 

Keith Pound

KTSL Limited

More SDITS 09 Photos

Final Preparation for the Service Desk & IT Support Show

Here's the team making final adjustments ready for the start of the SD & ITS at Earls Court, London this morning.

Keith Pound
KTSL Limited

KTSL Sales Director Puts His Feet Where His Mouth Is

KTSL Sales Director, Keith Pound, has entered the Country Music Half Marathon in Nashville on Saturday 25th April 2009.

He is running as part of Team Rio, raising money for Big Brothers Big Sisters. Founded in 1969, Big Brothers Big Sisters of Middle Tennessee makes a positive difference in the lives of children by providing a one-to-one mentor to a child in need.

You can follow his training progress on his blog.

Sponsorship pledges and donations can be made here.


Thanks for your interest.

KTSL Limited

Press Release - KTSL Are Authorised BMC ProactiveNet Analytics Resellers

Effective immediately, KTSL have been authorised to sell and support BMC ProactiveNet Analytics.

BMC ProactiveNet Analytics is a real-time analytics solution that detects performance abnormalities in the IT environment, delivers early warning of degrading performance, and reduces time from issue detection to resolution. This early warning is delivered by intelligent events that result from analysing and correlating data across the monitored IT infrastructure, speeding the ability to detect abnormal trends before end users and mission critical applications are impacted.

Using BMC ProactiveNet Analytics, customers have:

• Reduced Mean Time to Repair (MTTR) by up to 90%
• Reduced administration costs by up to 40%
• Reduced event "noise" by up to 90%

Keith Pound, KTSL Sales & Marketing Director, said, "This is a great opportunity for KTSL to help our customers to streamline their IT Operations teams, reduce administration costs and dramatically improve Mean Time to Recover from system failures. We feel that all of our existing performance management customers would benefit from this technology and my team will be working with them over the coming weeks."

KTSL are the only BMC partner in EMEA that are authorised to sell and support BMC ProactiveNet Analytics.

Keith Pound
Sales & Marketing Director
KTSL Limited

About KTSL Limited
KTSL is one of the UK’s leading Service Desk and Enterprise System Management experts. We use industry-leading tools from BMC Software, coupled with ITIL best practice to deliver a rapid and flexible approach to the implementation of Business Service Management, Batch Management and Infrastructure & Network Management.

KTSL provides 24 x 7 support for approximately 100 BMC Software customers via its service desk.

For more information, please visit www.ktsl.com

About BMC Software
BMC Software is a leading global provider of enterprise management solutions that empower companies to automate their IT and increase its business value. Delivering Business Service Management and Service Automation, BMC solutions span enterprise systems, applications, databases and service management. For the four fiscal quarters ended June 30, 2008, BMC revenue was approximately $1.78 billion.

For more information, visit www.bmc.com

Can You Believe System ROI Numbers?

In today’s IT environment, the question that most IT professionals are facing more than ever before is:

“What’s the return on investment (ROI) of that IT project you’re asking me to support?”

This puts our customer "champion" in a unique position to either gain or lose credibility with their business counterparts. Some IT professionals may be caught off guard with this financial question, which has nothing to do with the merits of the technology.

When someone asks about ROI, he or she is really asking, “When do I get back the money (return) you are asking me to spend (investment), and is the investment really worth it?”

From the vendor's viewpoint finding hard ROI metrics on which to base a proposal is sometimes very difficult, and in some cases impossible. We need access to the people that know what it costs the business today and also what the implications are when the processes go wrong and the service is interrupted.

Our partners, BMC Software, have written a useful white paper titled Can You Believe in ROI? that should be of interest to anyone struggling to justify an IT investment.

You can download the white paper here (no registration required)

Keith Pound

Sales & Marketing Director

KTSL Limited

PRESS RELEASE - Entuity Strengthens Partner Program with latest ECPnet Addition

MARLBOROUGH, MA and LONDON, UK – July 14, 2008 – Entuity^® a leading provider of network management solutions provider and the global developer of EYE of the Storm^® (EYE) announced today that KTSL Limited has joined its ECPnet^TM (Entuity Channel Partners Network).

Delivering enterprise management and business intelligence to its customers, KTSL now adds Entuity’s Eye of the Storm Network Management Suite to its portfolio.

Read more ....

KTSL at Goodwood Festival of Speed 2008

I have just got back from the Goodwood Festival of Speed 2008 where KTSL entertained some of our customers in the Stewart Pavillion. We were overlooking the track and had a great view of the action, assuming you could drag yourself away from the hospitality on offer.

This was the first time we had been to Goodwood, having been to F1 at Silverstone for a few years, and I recommend it to any petrol head. The access to the cars in the paddock is unlike anything I had experienced before and the driver and riders are all approachable and keen to sign autographs.

One word of warning ..... leave the credit card at home as its too easy to decide that you "need" a F1 jacket.

The photos are here.

Keith Pound
Sales & Marketing Director
KTSL Limited

iPod Touch Winner

KTSL offered an iPod Touch as a prize draw at the Service Desk and IT Support exhibition and the first out of the bucket (yes, really) was Steph (pictured) from Camelot. I'm sorry, but I can't resist the obvious, "It could be you!" quip. We hope that Steph is enjoying her prize and that she uses it to keep up to date with what's happening at KTSL.

Keep an eye open for further prize draws announced on this site.

Keith Pound
Sales & Marketing Director
KTSL Limited