I am pleased to invite all KTSL customers to the latest in the successful series of breakfast briefings organised by iCore Limited (www.icore-ltd.com)
This briefing will take the form of a “Master Class” for IT Service Management for Cloud Services, looking at the IT Service Management considerations from both the Provider and the Customer perspective.
This will provide an opportunity for attendees to hear about the experience of organisations that are implementing or considering a ‘Cloud Service’ offering and also to consider the responsibilities that change in the Customer when they move some or all of their services to the Cloud.
The briefing will also include an open discussion with the attendees to explore who is considering moving services to the Cloud and why.
Agenda:
08:15 – Arrival for Coffee and Danish
08:30 – Introduction – Richard Pemberton, Principal Consultant, iCore Ltd
08:40 – Show of hands and quick discussion on current thinking for the Cloud
08:50 – IT Service Management for the Cloud – the Customer’s Perspective – Steve Ingall, iCore Head of Consultancy
Steve will outline the research done by iCore with our Customer base to gauge the readiness and ability to change their IT Service Management capabilities to enable them to maintain effective accountability and governance over Cloud Services
Followed by a Q&A session
09:20 – IT Service Management for the Cloud – the Provider’s Perspective – Speaker to be confirmed
This session will look at the issues and considerations that a Cloud Service Provider has had to factor in to their Cloud Service offering, focusing on the additional responsibilities that they have taken on to enable the service to be robust and reliable.
Followed by a Q&A session
09:50 – Closing comments and new show of hands – Richard Pemberton, Principal Consultant, iCore Ltd
10:00 – Networking Session with Coffee and Breakfast Sandwiches
10:30 – Close
Related reading: iCore Considerations Paper: "IT Service Management for the Cloud” click here
Date: Thursday September 15th, 2011
Venue: 60 Lombard Street, London, EC3V 9EA
Attendance will be by invitation only and you can receive an invitation by contacting iCore at info@icore-ltd.com or by telephoning iCore on 020 7464 8883. Please mention KTSL when you request your invitation.
I hope you will be able to join us.
Regards
Keith Pound
KTSL Limited